FAQS

1. What are your Discounts?   Please see Discounts

2. Deadline Order Dates for Thanksgiving & Christmas delivery.

Thanksgiving:
Normal US States - November 15th
Special Points US States (AZ CA LA & TX) - November 8th
Canada - November 15th

Christmas:
Hanukkah: November 29th
Special Points US States (AZ CA LA & TX) - December 13th
Normal US States - December 15th
Canada - December 15th
See EXPRESS SHIPPING OPTIONS below

3. What is your Guarantee?

Please also see our terms and conditions.


4. What is a tray? Gift Carton Information


5. Is there an additional charge for Canada Shipments?

There is an $15 "postal surcharge" for each Canada shipment shipped 2 Day FedEx Air (no PO Boxes-need a physical address for FedEx delivery).

Canada Shipments have an additional $15.00 postal surcharge per box shipped, No PO Boxes are allowed, and is not included as shipping/handling on free shipping items.

UPDATE: We ship only to all Providences except for NUNAVUT.

6. Alaska or Hawaii Shipments

Alaska shipments are 2 Day FedEx Air (no PO Boxes)- will need a physical address for FedEx delivery). There is an additional charge for the 2 Day FedEx delivery and you will be contacted if you place your order via the web or you may call us at 1-800-459-8897 to place your order.

We will not be shipping Hawaii this season.

7. Shipping Information
Your citrus/fruit boxes are shipped by temperature control trucks from Florida to the nearest hub of it's destination. Your Shipment is then delivered to the United States Postal Service for final delivery. PO Boxes addresses "ARE" allowed except for Canada, Alaska & other Express Priority Boxes.

It takes approximately 5-7 business days from the ship date for delivery for normal postal zones. Farwest States and Canada take longer can taske 10-14 days.

There is a shipping and handling charge of $13.99 per unit shipped.

Canada Shipments have an additional $15.00 postal surcharge per box shipped, No PO Boxes are allowed, and is not included as shipping/handling on free shipping items.

Express Shipping:

Express Shipping is available Monday through Wednesday only. Please call for rates. Rates are based on total weight and delivery zone, plus our standard handling charge.

For questions, please call us at 1-800-459-8897.

8. Citrus Season Varieties